Privacy policy

Welcome to Maharani Couture. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how Maharani Couture collects, uses, stores, processes, and protects your personal information when you visit or make purchases from our website.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. COMPANY DETAILS

Website: www.maharanicouture.com

Business Name: Maharani Couture

Registered Address:

1010, A-Block, 1st Floor,
Rajhans Fabrizo,
Near Puna Patiya, Kangaroo Circle,
Godadara Dindoli Road,
Magob,
Surat, Gujarat – 395010,
India

Phone: +91 8320238260

Email: info@maharanicouture.com

2. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
PIN Code
Payment Information
Order History
WhatsApp Number
Customer Communications

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies
Location Information
Advertising Identifiers

Transaction Information

Products Purchased
Order Amount
Payment Status
Refund Information
Return Information
Delivery Status

3. PURPOSE OF DATA COLLECTION

Your information may be used for:

Processing and delivering orders
Customer support and communication
Fraud detection and prevention
Verification of customer identity
Improving website performance
Marketing and promotional activities
WhatsApp, SMS, Email, and Call communications
Internal business analytics
Legal compliance
Resolving disputes
Recovering losses arising from fraudulent transactions

4. MARKETING CONSENT

By placing an order, registering an account, subscribing to newsletters, participating in promotions, contacting us, or otherwise providing your contact details, you expressly consent to receive:

Promotional Emails
SMS Notifications
WhatsApp Messages
Telephone Calls
Cart Recovery Messages
Product Recommendations
Special Offers
Customer Feedback Requests

You may unsubscribe from marketing communications at any time.

Transactional and order-related communications may continue even after marketing opt-out.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use:

Cookies
Pixels
Web Beacons
Meta Pixel
Google Analytics
Google Ads Tracking
Shopify Analytics
Conversion APIs
Similar Tracking Technologies

These technologies help improve customer experience, advertising performance, website security, and fraud prevention.

6. INFORMATION SHARING

We may share information with:

Service Providers

Payment Gateways
Courier Partners
Logistics Providers
Marketing Platforms
Technology Vendors
Analytics Providers

Legal Authorities

We may disclose information when required by:

Applicable Laws
Court Orders
Government Authorities
Law Enforcement Agencies
Regulatory Bodies

Business Transfers

In case of:

Merger
Acquisition
Investment
Asset Sale
Business Restructuring

Customer information may be transferred as part of the business assets.

7. PAYMENT SECURITY

Payments are processed through secure third-party payment providers.

Maharani Couture does not intentionally store complete card details, CVV numbers, UPI PINs, banking passwords, or other sensitive financial credentials.

All payment-related information is subject to the policies of the respective payment processors.

8. CUSTOMER REVIEWS, IMAGES & USER GENERATED CONTENT

Any review, photograph, video, testimonial, comment, feedback, social media mention, tag, collaboration content, influencer content, or other material voluntarily submitted to Maharani Couture may be used for:

Advertising
Social Media Promotion
Website Display
Marketing Campaigns
Print Media
Digital Media
Product Promotion

By submitting such content, you grant Maharani Couture an irrevocable, perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, and promote such content without additional compensation.

9. FRAUD PREVENTION & ORDER VERIFICATION

To protect our customers and business, Maharani Couture reserves the right to:

Verify customer identity
Verify payment details
Verify delivery addresses
Request additional documentation
Cancel suspicious orders
Restrict customer accounts
Block fraudulent users
Refuse service without prior notice where necessary

10. DATA RETENTION

We may retain customer information for:

Legal Compliance
Taxation Requirements
Accounting Purposes
Fraud Prevention
Business Analytics
Customer Service Records
Dispute Resolution

Data may be retained even after account closure where legally permissible.

11. INTERNATIONAL USERS

If you access the website from outside India, you consent to the transfer, processing, and storage of your information in India and other jurisdictions where our service providers operate.

12. SECURITY

We implement commercially reasonable security measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no system can guarantee complete security. Users acknowledge and accept the inherent risks associated with internet-based communications and transactions.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Maharani Couture is not responsible for:

Content
Privacy Practices
Security Measures
Policies

Of any third-party websites.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maharani Couture, its proprietors, partners, directors, employees, affiliates, agents, suppliers, and service providers shall not be liable for:

Data Breaches
Unauthorized Access
Cyber Attacks
Technical Failures
Network Interruptions
Third-Party Misconduct
Delays in Service
Loss of Data
Loss of Business
Indirect, Incidental, Special, Consequential, or Punitive Damages

Users agree that use of the website is entirely at their own risk.

15. INDEMNIFICATION

Users agree to indemnify, defend, and hold harmless Maharani Couture and its affiliates from any claims, liabilities, damages, losses, costs, legal fees, or expenses arising out of:

Violation of this Privacy Policy
Misuse of the Website
Fraudulent Activities
Violation of Applicable Laws
Submission of False Information

16. CUSTOMER RIGHTS

Subject to applicable law, customers may request:

Access to their personal data
Correction of inaccurate data
Deletion of data
Withdrawal of consent
Update of communication preferences

Identity verification may be required before processing any request.

17. MODIFICATIONS TO THIS POLICY

Maharani Couture reserves the absolute right to amend, modify, update, suspend, replace, or discontinue any part of this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Privacy Policy.

18. GOVERNING LAW & EXCLUSIVE JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, legal proceeding, complaint, cause of action, or controversy arising directly or indirectly out of or relating to this Privacy Policy, the website, any transaction, order, communication, or business relationship with Maharani Couture shall be subject exclusively to the jurisdiction of the competent courts located in Surat, Gujarat, India.

The user expressly agrees that the courts of Surat, Gujarat shall have exclusive jurisdiction, and waives any objection relating to venue, territorial jurisdiction, or forum convenience to the fullest extent permitted under applicable law.

19. CONTACT INFORMATION

For privacy-related concerns, please contact:

Maharani Couture

Email: info@maharanicouture.com

Phone: +91 8320238260

Address:

1010, A-Block, 1st Floor,
Rajhans Fabrizo,
Near Puna Patiya, Kangaroo Circle,
Godadara Dindoli Road,
Magob,
Surat, Gujarat – 395010,
India